Support Engineer (Voice Team) Job Role:
To provide support services to CORETX/365 ITMS customers for Unified Communications based on Cisco Communications Manager Systems. The role will primarily revolve around the provision of telephone support of Cisco Communications Manager IP Telephony systems and associated third party applications such as voicemail, unified messaging, contact centre, voice recording etc. The jobholder will also need good IT and networking knowledge to support the role. The jobholder will be expected to maintain awareness of the technology trends in this arena, together with a good working knowledge of existing and new products and applications. Occasional travel throughout the UK will be required to perform this function. Reporting to the Technical Support Manager.