Support 2017-09-29T08:14:40+00:00

SUPPORT

Our service desk is our dedicated point of contact for all our customers. We do everything we can to ensure that any questions or concerns are resolved as quickly as possible and within our agreed service levels.

Our service teams will accept all support service requests, collaborating with existing technology partners and suppliers where appropriate, to find the most efficient method of providing great service.

Proactive root cause analysis and decisive remedial action is embedded within our core support service, reducing the risk of repeat issues and further improving the resilience of end to end IT services.

Support Portal (Remedyforce)

Support requests are made via Remedyforce. Download user guide.

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Network Operations Centre (N.O.C.)

Our Network Operations Centre (NOC) is a single point of reference for all planned maintenance across the network and provides regular and timely updates on current service delivery.

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Customer Portal

Customers who sign up to our free self-service portal, can access up to date information on their technology services through our online portal.

Customers with Selection Services Contracts

Customers with C4L Contracts